FAQ – Value Tools Co

FAQ

Frequently Asked Questions

What types of products does Value Tools Co sell?

We sell power tools, hand tools, and accessories from top brands including DeWalt, Milwaukee, Makita, Husky, Ridgid, Ryobi, and more. Many of our items are carefully inspected open-box and overstock products offered at significant discounts.

Are open-box items in good condition?

Yes. Every open-box item is inspected before listing. We accurately describe the condition of each product, and include real photos so you know exactly what you are receiving. If an item has any cosmetic wear, it will be noted in the description.

How fast do you ship?

Shipping rates are calculated at checkout. Orders placed before 2:00 PM (Pacific Time) on business days ship the same day. Orders placed after 2:00 PM or on weekends and holidays ship the next business day.

What carriers do you use for shipping?

We ship through USPS, UPS, and FedEx depending on the package size and destination. Tracking information is provided once your order has been dispatched.

Do you ship internationally?

At this time, we only ship within the United States.

What is your return policy?

We accept returns on items in their original, unused condition with tags and original packaging. To start a return, email us at info@valuetools.co. For full details, visit our Refund Policy page.

How long does it take to receive a refund?

Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Google Pay, Shop Pay, and Venmo through our secure checkout.

How can I contact Value Tools Co?

You can reach us by:
Phone: (916) 201-4365
Email: info@valuetools.co
Hours: Monday - Sunday, 9:00 AM - 5:00 PM (Pacific Time)
Or visit our Contact page to submit a message.