Refund policy

At Value Tools Co, we want customers to shop with confidence. If there is an issue with your order, we encourage you to contact us promptly so we can review the situation and work toward an appropriate resolution. This Refund Policy explains how returns, exchanges, damaged-item claims, and refunds are handled for purchases made through our website.

Return Window

We offer a 2-day return request window. This means you must contact us within 2 calendar days after receiving your item to request a return.

Because we sell tools, hardware, equipment, and related products, timely inspection is important. We recommend that you open and inspect your order as soon as it is delivered to confirm that the correct item was received and that it arrived in acceptable condition.

Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

It must be in the same condition in which you received it;
It must be unused, uninstalled, and not show signs of wear, testing beyond normal inspection, damage, or alteration;
It must be returned in its original packaging, with all original components, accessories, manuals, tags, inserts, and parts included where applicable;
You must provide proof of purchase, such as an order confirmation, receipt, or order number.

Returns are reviewed upon receipt and inspection. Meeting the return-request deadline does not automatically guarantee return approval if the item does not satisfy the conditions described in this policy.

How to Start a Return

To request a return, please contact us at info@valuetools.co within the applicable return window. Please include your order number, the item you wish to return, and the reason for the request so we can review it efficiently.

If your return request is approved, we will provide return instructions, including where to send the item and, when applicable, a return shipping label or other return guidance.

Returns sent back without first requesting authorization will not be accepted.

Return mailing address:

Value Tools Co
10463 Grant Line Rd #119
Elk Grove, CA 95624

If you have any questions about a return, you may contact us at info@valuetools.co.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible so we can evaluate the issue and help resolve it.

To help us process the claim, please include:

Your order number;
A description of the issue;
Clear photos of the item, packaging, shipping label, and any visible damage or discrepancy.

Prompt notice is important because delayed reporting may affect our ability to verify the issue with the carrier, supplier, or fulfillment records.

Non-Returnable and Excluded Items

Certain products are not eligible for return. These may include, but are not limited to:

Items sold at special discounted, clearance, closeout, liquidation, or final-sale pricing;
Custom, made-to-order, special-order, or personalized items;
Hazardous materials;
Flammable liquids, gases, or regulated substances;
Gift cards;
Items returned in used, damaged, incomplete, or altered condition not caused by us.

Some products may also be non-returnable due to safety, regulatory, manufacturer, or shipping restrictions. If you are unsure whether your item is eligible for return, please contact us before purchasing or before initiating a return request.

Exchanges

We do not process direct item-for-item exchanges in all cases. The fastest and most reliable way to receive a different item is to request a return for the original item, if eligible, and place a new order separately once the return is approved.

This helps avoid delays caused by limited inventory, product availability changes, or differences in shipping methods and order processing times.

Refunds

Once we receive your approved return, we will inspect it and notify you whether the refund has been approved or denied based on the condition of the item and compliance with this policy.

If your refund is approved, the refund will be issued to your original payment method within 10 business days after approval. Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at info@valuetools.co.

Return Shipping Costs

Unless otherwise required by law or unless the return is due to our error, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable unless the return is the result of a damaged item, defective product, fulfillment error, or another issue caused by us.

If a return shipping label is provided by us, the cost of that label may be deducted from the refund where permitted and where the return is not due to our error.

Refund Deductions and Partial Refunds

We reserve the right, where permitted by law, to reduce or deny a refund if a returned item is not received in its original condition, is missing parts or accessories, shows signs of use, installation, misuse, or damage not caused by us, or otherwise does not comply with this Refund Policy.

In such cases, any refund issued may be partial rather than full, depending on the condition of the returned item and the costs incurred.

Policy Updates

We may update or modify this Refund Policy from time to time to reflect changes in our business practices, product categories, legal requirements, or operational needs. Any changes will take effect when posted on this page, unless otherwise stated.