Shipping policy
At Value Tools Co, we are committed to shipping orders promptly, securely, and with clear communication throughout the process. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please read it carefully before placing an order.
We aim to provide a reliable delivery experience for customers purchasing tools, hardware, equipment, accessories, and related products. Shipping times, carrier services, and delivery options may vary depending on the item ordered, destination, carrier availability, and other operational factors.
Order Processing Time
Orders are processed during normal business days only.
- Business Days: Monday through Saturday
- Business Hours: 9:00 AM to 6:00 PM Pacific Time
- Daily Shipping Cut-Off Time: 2:00 PM Pacific Time
Orders placed before 2:00 PM Pacific Time on a business day are typically processed the same day whenever possible. Orders placed after 2:00 PM Pacific Time are generally processed on the next business day.
Orders placed after 2:00 PM Pacific Time on Friday are typically processed no later than the following Monday, unless Monday is a U.S. federal holiday, a carrier-observed holiday, or a day on which shipping operations are otherwise unavailable.
Please note that order processing time is separate from carrier transit time. Processing time refers to the time needed to review, prepare, pack, and hand your order off to the carrier.
Orders are not normally processed or shipped on:
- Saturdays and Sundays
- U.S. federal holidays
- Carrier-observed holidays
- Days affected by service interruptions, warehouse closures, severe weather, or other operational disruptions
Shipping Rate
Shipping is calculated at checkout based on your delivery address and order weight. Orders placed before 2:00 PM Pacific Time on business days ship the same day. Orders placed after 2:00 PM, on weekends, or on holidays ship the next business day.
Shipping Carriers and Service Availability
We ship through major carriers such as USPS, UPS, FedEx, and other reputable delivery providers when appropriate for the product, package size, delivery destination, or service level selected.
Not all carriers or shipping services are available in every area. Some locations may have delivery limitations due to distance, local access restrictions, commercial receiving requirements, freight limitations, or carrier-specific service boundaries.
Examples of locations or situations that may involve shipping restrictions include:
- Rural or remote areas
- Restricted or limited-access delivery zones
- Commercial, industrial, or job-site delivery locations
- Oversized, overweight, hazardous-material, or freight-only shipments
- Addresses where a selected carrier does not provide standard service
If the shipping method selected at checkout is not available or suitable for your destination, we may, at our discretion:
- Use a comparable shipping carrier or service level;
- Contact you to discuss an alternative delivery arrangement;
- Delay shipment while confirming the best available option; or
- Cancel and refund the order if delivery cannot reasonably be completed.
When necessary, we may adjust carrier selection to help ensure successful delivery of your order.
Shipping Rates and Delivery Estimates
Shipping charges are calculated at checkout unless otherwise stated. Delivery estimates shown at checkout or in order communications are estimates only and are not guaranteed unless expressly identified as a guaranteed service.
Estimated delivery times depend on several factors, including the shipping address, carrier operations, weather conditions, product availability, order volume, and the nature of the item being shipped.
Transit times begin after the order has been processed and transferred to the carrier.
Address Accuracy and Customer Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your delivery information before submitting an order.
A valid shipping address should include, where applicable:
- Recipient’s full name
- Street number and street name
- Apartment, suite, unit, building, or floor number
- Correct city, state, and ZIP code
- A deliverable address supported by the selected carrier
We are not responsible for delays, failed deliveries, losses, or additional shipping charges resulting from inaccurate or incomplete shipping information provided by the customer.
This includes, but is not limited to:
- Incorrect or incomplete addresses
- Undeliverable locations
- Refused deliveries
- Failed delivery attempts due to recipient unavailability
- Unclaimed packages held by the carrier
If an order is returned to us because of an address issue or failed delivery caused by customer-provided information, additional shipping charges may apply before the order can be reshipped.
Tracking Information
Most shipped orders include a tracking number. Once your order has shipped, we will typically send tracking information by email or make it available through your order details.
Please note:
- Tracking information may take up to 24 hours, and sometimes longer, to appear in the carrier’s system after shipment;
- Carrier scan events and delivery updates are controlled by the carrier, not by Value Tools Co;
- Some freight, oversized, split, or special-order shipments may have different tracking or dispatch procedures.
Once a package has been handed over to the carrier, delivery movement and scan updates are outside our direct control. Customers may contact the carrier directly for the most up-to-date delivery information, using the tracking number and delivery address associated with the shipment.
Delivery Timeframes
Estimated delivery timeframes vary by destination, carrier service level, package type, and product category. While we work hard to process and ship orders quickly, delivery dates are estimates and should not be treated as guaranteed arrival dates unless expressly stated otherwise.
Delays may occur for reasons outside our control, including:
- Weather conditions
- Carrier operational delays
- High seasonal shipping volume
- Natural disasters
- Labor disruptions
- Security checks or regulatory inspections
- Supply chain disruptions
- Incorrect or incomplete shipping information
We are not liable for carrier-related delivery delays once an order has been shipped, but we will make reasonable efforts to assist customers when shipment issues arise.
Lost, Missing, or Stolen Packages
Once a shipment is marked as delivered by the carrier, the package is generally considered delivered for shipping and fulfillment purposes. We are not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout.
If you believe your package is missing, we recommend that you:
- Check around the delivery location, including porches, side doors, garages, parcel lockers, and mail areas;
- Ask household members, neighbors, building staff, or property managers whether the package was received on your behalf;
- Contact the shipping carrier directly to request delivery details or open a trace;
- Contact us within 5 business days of the marked delivery date so we can review the situation and assist where possible.
Any assistance we provide with missing package claims is subject to carrier procedures, shipping records, and claim eligibility rules.
Damaged Shipments
If your order arrives damaged, please inspect the package and contents as soon as possible after delivery.
To help us review and resolve damage claims efficiently, please do the following:
- Take clear photographs of the outer packaging, shipping label, damaged item, and any visible internal packing materials;
- Keep the original packaging and all contents until the matter is resolved;
- Contact our support team within 48 hours of delivery with your order number and photos.
Prompt reporting is important because many shipping carriers and claims processes require timely notice. Failure to report shipping damage within a reasonable timeframe may affect our ability to assist with a replacement, claim, or resolution.
Undeliverable or Refused Shipments
Orders that are returned to us because they were refused, unclaimed, undeliverable, or could not be delivered due to customer-related address or access issues may be subject to additional charges.
These may include, where applicable:
- Return shipping fees charged by the carrier
- Original outbound shipping costs incurred by us
- Restocking fees, if permitted under our Refund Policy and applicable to the item
Any refund issued for an undeliverable or refused shipment will be handled in accordance with our Refund Policy and may be reduced by non-refundable shipping or handling costs already incurred.
High-Value, Heavy, or Oversized Items
Certain products, including high-value power tools, large equipment, bulk hardware orders, or oversized items, may require special shipping arrangements.
Depending on the product and destination, these shipments may require:
- Signature confirmation upon delivery
- Adult signature service
- Freight delivery or lift-gate service
- Appointment scheduling or delivery coordination
- Additional verification before shipment
If special handling is required, we may contact you before shipment to confirm delivery details and ensure the order can be delivered safely and successfully.
Order Verification and Fraud Prevention
For security and fraud prevention purposes, we may delay, review, or hold an order before shipment if additional verification is needed. This may include confirming billing details, verifying the shipping address, reviewing payment authorization, or requesting additional information to protect against unauthorized transactions.
These measures help protect both our customers and our business from fraud and misuse.
Split Shipments and Partial Fulfillment
In some cases, items in the same order may ship separately due to availability, warehouse location, package size, or shipping restrictions. When this happens, you may receive multiple packages and separate tracking numbers.
If part of your order is delayed or ships separately, this does not necessarily mean that an item is missing.
Shipping Policy Changes
We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our operations, carrier relationships, legal requirements, or service offerings. Any updates become effective when posted on this page, unless otherwise stated.
The version of the Shipping Policy posted on our website at the time of your order will generally apply to that order.
Contact Us
If you have questions about shipping, delivery, tracking, or an order in transit, please contact us using the contact information available on our website. We encourage customers to reach out promptly so we can assist as efficiently as possible.