Last updated: September 3, 2026

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return. To meet the deadline, email us at info@valuetools.co before the 30-day period ends.

Return Eligibility

To be eligible for a standard return, the item must be in the same condition in which you received it, unused and uninstalled, and include its original packaging, parts, accessories, manuals, tags, and inserts where applicable. You must also provide your order number or other proof of purchase.

We inspect returned items before approving refunds. Opening a package solely to inspect the product does not by itself make the item ineligible, provided the item otherwise meets the conditions above.

How to Return an Item

Returns are accepted by mail or in person at our Elk Grove store. For a mail return, email info@valuetools.co within 30 calendar days after delivery and include your order number, the item you want to return, and the reason for the return. We will reply with authorization and return instructions. Do not mail a return before receiving those instructions.

For an in-store return, bring the item and your order number or proof of purchase to the address below during posted business hours. In-store returns have no return shipping charge.

Return mailing address:
Value Tools Co
10463 Grant Line Road Ste 119
Elk Grove, CA 95624
United States

In-Person Returns at Our Warehouse

You may return an eligible item in person at our warehouse within 30 calendar days after delivery. Bring the item, all included parts and accessories, and your order number or other proof of purchase to:

Value Tools Co Warehouse
10463 Grant Line Road Ste 119
Elk Grove, CA 95624
United States

There is no return shipping charge for an in-person warehouse return. Our team will inspect the item when it is received. If the return is approved, the refund will be issued to your original payment method according to the refund timing below. For assistance before visiting, contact info@valuetools.co or call (916) 201-4365.

Return Shipping Costs

If the item is damaged, defective, incorrect, or materially different from its listing, Value Tools Co will provide a prepaid return label at no cost to you.

For other eligible returns, including a change of mind or ordering the wrong item, you are responsible for return shipping. If we provide a return label for such a return, its actual cost will be deducted from your refund. Original outbound shipping charges are non-refundable except when the return results from our error, when a shipped order is returned under the Cancellation section below, or where required by law.

Condition Inspection and Restocking Fees

As a small business, we inspect and document the condition of every item before shipment and inspect every returned item when it is received.

No restocking fee (0%) applies when an eligible item is returned in the same condition in which it was shipped, or when the item is damaged, defective, incorrect, or materially different from its listing.

If our inspection shows that an item was used, installed, altered, damaged, or returned with missing parts or accessories after delivery, we may deduct a restocking fee of up to 40% of the item price from the refund, as permitted by law. The amount may range from 0% to 40% and is based on the documented change in condition, missing components, and the resulting loss in the item's resale value. We will notify you of any deduction and the reason for it after inspection.

Opening the package and handling the item only as reasonably necessary to inspect it does not, by itself, result in a restocking fee. Restocking fees are not used for damage or discrepancies that existed when the item was delivered.

Damaged, Defective, or Incorrect Items

Please inspect and test your merchandise promptly after delivery. Customers have two calendar days after the carrier confirms delivery to inspect the order and report an item that arrived broken, visibly damaged in transit, incomplete, incorrect, or with an immediately apparent malfunction.

To report a problem, email info@valuetools.co and include your order number, a clear description of the issue, and photos of the item, packaging, shipping label, damage, and included parts when available. Prompt notice allows us to document the item's delivered condition and investigate the issue with the carrier or supplier.

This two-day arrival-inspection period is separate from, and does not shorten, the general 30-day return window for an otherwise eligible item. It establishes the period for reporting that damage, breakage, missing parts, or another immediately apparent issue existed when the merchandise arrived.

If arrival damage or another qualifying delivery issue is reported within two calendar days and our review confirms that it occurred before or during delivery, we will provide return instructions and a prepaid return label. The customer will not be charged return shipping or a restocking fee. After receipt and inspection, the customer may choose an available replacement or a refund to the original payment method.

If breakage or physical damage is first reported after the two-day arrival-inspection period, we generally cannot verify that the condition existed at delivery rather than occurring afterward. The item will not automatically qualify as carrier damage or as a no-cost damaged-item return. We will review the circumstances and the item's condition, and may offer a return or other resolution as a customer-service exception. This does not limit any rights or remedies that cannot be excluded under applicable law.

Customer-Caused Damage and Manufacturer Warranties

We cannot accept a return or exchange for an item that was broken, damaged, misused, abused, improperly installed, altered, or otherwise harmed by the customer after delivery. Normal inspection and testing consistent with the product's intended use will not, by itself, be treated as abuse.

A product may include a warranty offered by its manufacturer. Manufacturer warranties are separate from this return policy and are controlled solely by the manufacturer's eligibility requirements, coverage, exclusions, and claim process. If applicable, customers may contact the manufacturer directly to ask whether warranty service is available. Value Tools Co does not promise or extend manufacturer warranty coverage unless we expressly state otherwise in the product listing.

Nothing in this section limits any rights or remedies that cannot be excluded under applicable law.

Exceptions and Non-Returnable Items

The following items cannot be returned: gift cards; personalized, custom-made, or special-order items identified as such before purchase; hazardous materials; flammable liquids or gases; and products clearly marked “Final Sale” on the product page before purchase. Clearance or discounted items remain returnable unless the product page clearly identified them as Final Sale before purchase.

These exceptions do not limit returns for items that arrive damaged, defective, incorrect, or materially different from their listing, or any rights that cannot be excluded under applicable law.

Exchanges

We accept exchanges of eligible items within 30 calendar days after delivery. The easiest and fastest option is an in-person exchange at our Elk Grove warehouse. Bring the item, all included parts and accessories, and your order number or other proof of purchase. In-store exchanges do not have shipping charges.

For an exchange by mail that is not the result of our error, the customer is responsible for the cost of shipping the original item back to us and the cost of shipping the replacement item. We will confirm the replacement item's availability and outbound shipping cost before completing the exchange.

Any difference in product price will be calculated using the prices of the returned item and the replacement item at the time the exchange is processed. If the replacement costs more, the customer must pay the difference. If it costs less, we will refund the difference to the original payment method.

If a qualifying delivery issue is reported within the two-day arrival-inspection period because we shipped an incorrect item or the item arrived damaged, defective, or materially different from its listing, there is no exchange or shipping charge to the customer. We will provide a prepaid return label and pay to ship the correct or replacement item. For an exact replacement, no product price adjustment applies. If the customer chooses a different product instead, any product price difference will still apply.

All exchanges are subject to inspection and product availability. Contact info@valuetools.co before mailing an item so we can authorize the exchange and provide instructions.

Refunds and Processing Time

After we receive and inspect your return, we will email you whether the refund is approved. Approved refunds are processed to the original payment method within 10 calendar days after approval. Your bank or payment provider may need additional time to post the credit after we process it. If 10 calendar days have passed since approval and we have not confirmed that the refund was processed, contact us at info@valuetools.co.

Cancellations

You may request an order cancellation by emailing info@valuetools.co or by calling or texting (916) 201-4365. Please provide your name and order number so we can locate the order promptly.

Before shipment: If the order has not shipped, we will cancel it without requiring a reason and issue a full refund to the original payment method.

After shipment: Once an order has shipped, it cannot be stopped or treated as a pre-shipment cancellation. The customer must receive the item and return it according to our instructions. The customer is responsible for the return shipping cost unless the return results from our error.

The returned item must include all parts and accessories and be in the same condition in which it was shipped. After the item is back in our possession and passes inspection, we will issue a full refund to the original payment method. The refund-processing time stated above applies.

Contact Us

Value Tools Co
Email: info@valuetools.co
Phone: (916) 201-4365
Return address: 10463 Grant Line Road Ste 119, Elk Grove, CA 95624, United States